About etech
About etech
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Handles all calls Based on current guidelines, and meets department demands for cellular etech phone time availability and simply call high-quality metrics
Language Skills: We are trying to find candidates with sturdy English conversation abilities, the two prepared and verbal, to correctly interact with our numerous clientele and collaborate within our crew
OUR MISSION Etech is usually a servant leader Group giving top-quality customer ordeals and progressive answers which enable our clients to make stronger manufacturers, reinforce shopper associations, and gain marketplace share.
offer staffing necessities, employing programs and education designs into the administration for various accounts, which might be intricate in nature
you will end up delivering Excellent voice support for our shoppers who are enrolled in a credit card debt settlement application.
conversation (written and verbal): Strives to talk the two English and Spanish, and write Plainly and succinctly in many different settings; may get messages throughout to have the specified outcome. Strives for shut-loop interaction by proactively anticipating “the following dilemma”.
Listening tactics: Attentive and Energetic listening; has the endurance to hear persons out and can precisely restate the viewpoint of Other individuals.
give insights for the product sales and marketing and advertising groups to enhance company choices and positioning tactics.
Assemble all required data even though focusing on customer’s cause to Get in touch with and update tickets based upon the interaction or escalate precisely the same to anxious Division.
expertise Operating as A part of a collaborative group - we operate jointly to make certain clients can easily use our services without any issues and exceptional encounter is offered all through each and every conversation.
From staff members augmentation or tiny units enhance assignments to complete turnkey automation style and design/Establish tasks, E Tech Group has the appropriate folks, skills, and industry knowledge to provide for yourself.
Be open and attentive to constant coaching, acquire an Lively function in performance scheduling and target setting.
You will deliver participating, responsive, well timed telephone and electronic mail guidance to purchaser Clients, profits, and also other inner team associates. You would be the point of Call for the Consumer and/or profits workforce member as you retain them knowledgeable of the standing of open up challenges though actively Performing to troubleshoot and resolve them.
Ability to: create and maintain efficient associations with group members, successfully watch, and evaluate task efficiency and coach and establish workforce members as essential; create and manage relationships with peers throughout departments.
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